Sberbank has an open system of internal corporate communications in which the organization tries to take the opinion of each employee into account.
There are several channels through which employees may submit comments or complaints. The bank has lines for keeping employees informed of corporate culture matters (compliance, internal audit, management style and team atmosphere, labor relations). Each employee may also send a question to HR by e-mail with regard to all issues related to personnel management. A comment or complaint received via any channel is analyzed thoroughly and processed both at the level of the territorial bank and through expert review at headquarters. Furthermore, there is a Client Care Office in Sberbank that reviews employee questions as well as client communications. At the present time, processing of employee comments is being optimized and will be implemented in a special intrabank automated system.
Sberbank’s internal HR communications channel “Fast Facts” addresses such relevant and vital questions as adaptation of new-comers, training, career and development, assessment and remuneration, benefits and privileges, recreation and employee health.