Key Indicators and Events
In 2016, the systematic implementation of a clientcentric service model and development of sales channels helped Sberbank achieve steady improvements of its indicators across all segments of services for private clients. The development of digital sales channels also allowed the Bank to offer modern tools and services, increase the number of clients, and reduce expenses.
Awards and Ratings
The Most Accessible Bank and The Most Reliable Bank Fully Meeting Its Obligations—Sberbank was deemed the winner of these categories as part of the Quality of Life Awards established by the Financial University under the Government of Russia
Best in Mobile Banking, Best Bill Payment & Presentment, Best Information Security Initiatives, Best SMS/Text Banking—Sberbank was deemed the winner of these categories as part of the Consumer Digital Bank awards established by Global Finance magazine for Central and Eastern Europe
Positive User Experience: Mobile Banking Apps (Sberbank Online services for iOS and Android devices); Information Security (Sberbank Online for Android, the world’s first secure financial app, together with Kaspersky Lab)—Sberbank was deemed the winner in these categories as part of the Banking Sphere awards
“The Leader of Loyalty Marketing in Russia” Grand Prix as well as victories in the categories for The Best Loyalty Program in a Financial Institution, The Best Coalition Loyalty Program, Service of the Year – For the Best Support System for Loyalty Program Participants, awarded to the Thank You from Sberbank program at the Loyalty Marketing Forum 2016
Sberbank received the Runet Award for Mobile Apps
Sberbank Online was ranked first in the UsabilityLab ratings of user-friendliness and functionality of mobile banking apps
Sberbank Online was first in “Finance, Banks, Insurance” for the Golden App contest and was ranked second “Best App”
Sberbank Online for iPhone and Android were among the best 2016 mobile apps in the App Store and Google Play
The Brokerage Service section of Sberbank Online was mentioned in the special category of “Most Mass Product” in the Innovations in Investments competition held by the Moscow Stock Exchange
Sberbank Private Banking was named the Best Bank in the Russian private banking segment (according to Global Finance magazine)